The Tolteq Knowledge Base (TKB)

The Tolteq Knowledge Base (TKB)

September 27, 2013
 

This month we unveil TKB, our highly-anticipated online knowledge base. TKB will become an indispensable resource for all of our customers, and represents another important step in fulfilling our mission—To transform downhole data into downhole intelligence.

For the first time, customers will be able to access all their product information in one place, without the inconvenience of having to search through manuals or call our support department. TKB is a comprehensive online reference and a central hub for vital information on all Tolteq tools and equipment. In addition, it will provide a platform for asking questions that may not require the urgency of an immediate customer support call.

The TKB includes the following sections:

  • An opening page with a list of the most recent and most popular articles
  • A fully searchable technical library grouped by products
  • A comprehensive oil field glossary with a focus on MWD
  • An advanced search page that allows for multiple filters
  • An ask-a-question form, immediately placed in a queue to be answered by a product support engineer

KBbrowser

 

The heart of the TKB, the technical library, is comprised of a variety of files, such as white papers, technical bulletins, answers to customer questions, manuals, and data sheets. As the customer base for Tolteq products grows, so too will the technical library, especially as more and more questions are addressed. The TKB is a free online service provided to all Tolteq customers, and will be accessible through our Support page at Tolteq.com. Look for it in late October!