All About Updates

All About Updates

June 4, 2013
 

Boards

 

 

 

 

 

 

 

 

 

 

 

 

Did you know that Tolteq is continually improving our existing product line?  We have a dedicated staff of engineers in Product Services who track tool performance information from repairs, end users, and field data. They use that data to perform testing and make recommendations to our Product Improvement engineers, who then go about making those improvements. For our firmware and software products, that means regular version updates.

We value our customer relationships, and understand that an update can be a nerve-wracking experience, especially when you don’t know what is being changed. To avoid any potential issues, we make it a point to announce upcoming updates in as many venues as possible. Our newsletter, The Pulse, includes updates in the monthly news. In addition, some of you asked for separate notifications, so we now send out technical bulletins for all product updates. These bulletins include detailed information on the updates, and link to our Release Notes at Tolteq.com.

Updates can be spurred for several reasons, among them the addition of new features, bug fixes identified by our established user base and testers, and enhancements that improve on the current software. Some updates may include multiple changes, others may include only one.

How do you know if an update is important? And for that matter, should you always update your Tolteq product? We often hear these questions, especially after a new update has been made available.

One way to figure out the significance of a change is through version numbering, e.g. Tool Tracker 2.1.6. Our version numbering scheme reflects popular usage guidelines. The number before the decimal point represents an entirely new version of the software; the number after the decimal point typically represents a significant jump in functionality; the third number, unless it is a zero, is used for an update that was unscheduled (but may be just as important as any other update).

To ensure you are operating with the best possible tools, we encourage users to always update when a new version is made available; after all, our whole reason for creating new updates is to improve on existing products based on real-world feedback. Ultimately, if we did not feel that the update was important, then we would not dedicate our valuable resources to make the changes.

If we offer an update at the same time for two products that are designed to work in tandem, e.g., GUIDE software and MCU firmware, then it is a good idea to update both at the same time. In some situations, updating one and not the other may result in compatibility issues.

There are several ways to update. If you use Tool Tracker or GUIDE software (MWD Desktop/Decoder), the application will prompt you to update if it is outdated, usually a few minutes after being opened. If you agree, you will be asked for your Tolteq account information, after which the download begins automatically.

Firmware may be updated in several ways. After connecting your tool to your PC via a Tool Tracker cable, you can update through Tool Tracker, through MWD Desktop, or by going directly to the Tolteq HUB at Tolteq.com. Whatever platform you choose, you will be directed the Tolteq Firmware Update Utility, a wizard that will take you through the download process.

FirmwareUpdaterDialogBox

We hope that the update process is as painless as possible, but realize that from time-to-time a question may arise that would best be answered by one of our experts. Please feel free to contact your account manager, or just call Tolteq directly. We will connect you with one of our product support engineers.